Warranty

Warranty

Product TypeWarranty PeriodCoverage on Manufacture Defects
Mattress 5 - 15 years On spring system
Panel Goods 1 year On structure, mechanisms and hinges etc
Miscellaneous Item, E.g. Stool etc 1 year On structure, mechanisms and hinges etc
Sofa Bed 2 years*

Foam; more than 30% depression of foam

Spring and webbing systems

1 year On surface material, mechanisms, internal frame and external structures (e.g. armrests & legs)
Leather / Fabric Sofa 5 years* On internal wooden frame structure
2 years*

Foam; more than 30% depression of foam

Spring and webbing systems

1 year

On surface material, mechanisms and external structures (e.g. armrests & legs)

*The warranty period starts from the first date of delivery and will not renew with exchange or servicing.

*Service Fee (as below) is applicable strictly after 1 year or when warranty is deemed invalid

When 1 Year Warranty has Expired

Scenario 1 - With Onsite Inspection Scenario 2 - Onsite Inspection Not Needed
Inspection only at $80 Not applicable
Add on to-and-fro transport at $60 - 100 To-and-fro transport at $120 - 180

Labor and parts replacement charges will be quoted, if applicable, after further inspection

What will we do to rectify the defects?

We will examine the product and decide, at our sole discretion, if the product is eligible for the limited warranty. If eligible, our Service Team will offer to (in this hierarchy):

Step 1 - Repair or refurbish the defective product

Step 2 - 1 to 1 exchange with the same or comparable product, if repair or refurbishment is not possible

Step 3 - 1 to 1 exchange with an alternative product, if we no longer carry a similar product

What is not covered under this Warranty Scheme?

Products that are:

  • Star Home Essentials's products
  • Stored or assembled incorrectly
  • Used inappropriately, abused, or misused
  • Altered without authorization by Star International
  • Cleaned with wrong cleaning methods or products
  • Damaged due to normal wear and tear
  • Damaged due to any impacts or accidents
  • Placed outdoors or in a humid environment
  • Used for non-domestic purposes (unless stated otherwise)
  • Bought as display sets
  • Transferred from buyer to another party
  • Damaged due to pest infestations
  • Not backed by a valid sales order
  • Exported out of Singapore

Menu

Wishlist

Settings

Click for more products.
No products were found.

Create a free account to use wishlists.

Sign in