Please take note of the following:
Deliveries for online orders are restricted to Singapore mainland only. For deliveries to Malaysia, please visit our showrooms for more details.
All our deliveries include installation for our own products.
We will need a minimum of 3 working days to process your delivery. For peak season, lead time for delivery will be a minimum of 14 days. The Company seeks customers’ understanding in this.
For purchases below SGD$800, SGD$50 delivery charge per location will apply.
For purchases SGD$800 and above, there will be free delivery to 1 location.
For Saturday deliveries; SGD$80 delivery charge per location will apply. For purchases SGD$2,000 and above, the surcharge will be waived and there will be free delivery to 1 location.
There will be an additional delivery surcharge for all deliveries to Central Prime District area* and Restricted area*.
For Central Prime District* and purchases below SGD$2,000, SGD$80 surcharge per location will apply. For purchases SGD$2,000 and above, the surcharge will be waived and there will be free delivery to 1 location.
For Central Prime District* + Saturday deliveries, SGD$120 surcharge per location will apply. For purchases SGD$2,000 and above, the surcharge will be waived and there will be free delivery to 1 location.
*Central Prime District area refers to all addresses with postal codes beginning with “01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 19”.
For Restricted Area*, there will be an additional delivery surcharge from SGD$180 which will be billed separately by our staff after the confirmation of orders online. Please note that The Interlace Condo is now added to our list of Restricted Area.
| Delivery | Surcharge for Normal Orders | Min. Spending for Surcharge Waiver |
| Normal District | $50 | $800 |
| Central Prime District (CPD)* | $80 | $2,000 |
| Saturday Deliveries | $80 | $2,000 |
| Central Prime District (CPD)* + Saturday Deliveries | $120 | $2,000 |
| Factory Outlet Purchases | $80 | N.A. |
|
Same Day Express Delivery (Subject to approval) |
From $80 | N.A. |
|
Restricted Area (Includes The Interlace Condo) |
From $180 | N.A. |
Second Delivery charges will be levied in the event of last minute changes (within 24 hours before confirmed delivery timing) to delivery. A minimum of $50/$80 (depending on delivery location) or 10% of total value, whichever is higher.
Alternatively, customers may choose to self-collect their good(s) at our warehouse located @ 52 Sungei Kadut Avenue, Star Building, Singapore 729675. Collection timing is strictly from Monday to Friday between 1pm to 3pm and 3.30pm to 5.30pm.
Manual Labour Surcharge via Stairs
For deliveries beyond Level 2 due to reasons such as no direct lift access & not able to fit into the lift, we will have additional surcharges as follow:
| Surcharges | Remarks |
|---|---|
|
Surcharge for each bulky item* a) From L3-8: $15/floor b) From L9-15: $30/floor c) From L16-22: $45/floor d) From L23-29: $60/floor e) From L30 & above: $85/floor |
Quoted surcharge is for 1 Way Trip, either up or down the stairs *Refers to – Sofa, Sofa Bed, Dining Sets, Bed, Wardrobe, Compact Junior Set, TV Sideboard, Shoe Cabinet, Study Desk etc The surcharge will be issued separately due to technical limitation |
|
Surcharge for each bulky set* *For landed properties/walk up apartments only, max L5 a) From L3-5: $50/floor |
Quoted surcharge is for 1 Way Trip, either up or down the stairs *Refers to – Hilken/Prada/Hilda Junior Set, Bedroom Set, Wardrobe Set (up to 6 doors) The surcharge will be issued separately due to technical limitation |
Disposal of Unwanted Furniture
Star Living shall not be responsible for the clearing of any unwanted furniture from customer. The cost incurred by Star Living in clearing such unwanted furniture, especially those that obstruct the moving in of the Goods into customer's premises shall be borne by customer.