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Warranty

Coverage for Star Furniture Group warranty scheme
Product Type
New Warranty
Coverage on Manufacture Defects

Mattress

10-15 years

E.g: Spring collapse, or frame collapsed under normal usage.

Panel Goods

1 year

E.g: Hinges drop out, unstable etc

Miscellaneous Item, E.g. Stool etc

1 year

E.g: Structure collapsed

Leather / Fabric Sofa

5 years*

On internal frame structure of seat, base, backrest and armrest.

2 years*

On foam / cushion

1 year

Surface material defects. E.g: Leather , Fabric

Product Type: Mattress

New Warranty: 10-15 years

Coverage: E.g: Spring collapse, or frame collapsed under normal usage.

Product Type: Panel Goods

New Warranty: 1 year

Coverage: E.g: Hinges drop out, unstable etc

Product Type: Miscellaneous Item, E.g. Stool etc

New Warranty: 1 year

Coverage: E.g: Structure collapsed

Product Type: Leather / Fabric Sofa

New Warranty: 5 years*

Coverage: On internal frame structure of seat, base, backrest and armrest.

New Warranty: 2 years*

Coverage: On foam / cushion

New Warranty: 1 year

Coverage: Surface material defects. E.g: Leather , Fabric


*Additional delivery surcharge is applicable after 1 year

*Service fee of $100 per trip (excludes the servicing/parts replacement charges) is applicable after the lapse of warranty


What will we do to rectify the defects?

We will examine the product and decide, at our sole discretion, if product is eligible for the limited warranty. If eligible, our Service Team will offer to:
  • Repair or refurbish the defective product
  • 1 to 1 exchange with the same or comparable product
  • 1 to 1 exchange with an alternative product, if we no longer carry a similar product

What is not covered under this Warranty Scheme?

Products that are:

  • Stored or assembled incorrectly
  • Used inappropriately, abused, or misused
  • Altered without authorization by Star Furniture Group
  • Cleaned with wrong cleaning methods or products
  • Damaged due to normal wear and tear
  • Damaged due to any impacts or accidents
  • Placed at outdoors or in humid environment
  • Used for non-domestic purposes (unless stated otherwise)
  • Bought as display sets
  • Transferred from buyer to another party
  • Damaged due to pest infestations
  • Not backed by valid sales order
  • Exported out of Singapore